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Community Management

We enhance engagement and drive positive outcomes for our charity partners

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Fundraising and Virtual Challenge Group Moderation

​Since 2021, we’ve managed over 200 groups, supporting our charity partners to raise over £40 million.

We moderate your groups, handling every aspect from setup to management, driving stronger participation, higher fundraising totals and a standout supporter experience.

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Social Media Moderation

We work with leading UK and international charities to strengthen supporter connections, boost engagement and safeguard reputation.

We act as an extension of your team to drive long-term loyalty and enhance your campaigns.

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Support Group and Forum Moderation

We manage community discussions to create safe and welcoming spaces.

Our moderators respond thoughtfully and empathetically to your community to ensure they feel connected to your cause and receive the support they need.

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How we work with you

Our charity partners can expect:

When you partner with us, you can expect expert support, seamless collaboration, and a team that works with integrity and authenticity.

Expert support

Our team of expert moderators will protect your brand reputation and maximise campaign success by building positive engagement and relationships with the public.

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Teamwork

We care as much about your cause as you do. By working with us you will gain an extended team of experienced professionals, who will take pride in managing your communities.

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Integrity and self-sufficiency

We are honest, authentic and transparent and will always do the right thing for our charity partners. We will draw upon our experience to promptly resolve queries and reduce pressure on your team.

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Partnering with leading charities across the UK and internationally, we’ve earned our reputation as the go-to community management provider for the third sector.

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“We’ve already seen a huge impact and difference. The team are amazing – the moderators have really understood our tone of voice and the way we engage with our supporters.”

Pancreatic Cancer UK

“They don’t just moderate – they hold space for our community in the same way we would. They match our tone, understand our members, and bring a sense of calm. The partnership has been amazing, transformative.”

Parkinsons UK

“Social AF are incredibly thorough, professional and hard-working. Nothing escapes their teams’ notice – from wonderfully encouraging positive comments to reputational concerns they are quick to notify us about.”

Salvation Army

“Social AF have been just wonderful. They instantly seemed to ‘get’ our work and it’s like having an additional team on hand. They are so friendly and professional. Thank you for giving us our time back whilst at the same time giving our supporters the very best experience. “

Safe Haven for Donkeys

“I cannot recommend Social AF highly enough.  They are fantastic at what they do and to be honest have exceeded my expectations.  Such a professional company with an incredible team headed up by Helen.  James is our account manager and has been very helpful.  He is very knowledgeable too.”

Safe Haven for Donkeys

Our latest insights:

Looking to elevate your charity’s online impact?

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