Social Media Moderation
Expert moderation that protects your brand and boosts channel engagement
We work with leading UK and international charities to moderate their social channels, strengthen supporter connections, boost engagement and enhance campaigns.
At Social AF, we specialise in social media moderation for charities. We protect your reputation, support your supporters, and ensure every interaction reflects your values and tone of voice.
Your social channels are often the first place supporters turn – to ask questions, share stories, seek reassurance or raise concerns. How those moments are handled matters.
Our team of experienced sector experts, will act as an extension of your department and can manage your social channels on a full time, out-of-hours, or campaign basis.
Any questions?
These FAQs should get your started. Want to know more about social media moderation? Just get in touch
We can indeed! We can moderate your organic content and paid campaigns across all social platforms, allowing you to focus on other priorities whilst being confident your accounts are in safe hands.
Yes, we are. At Social AF we only hire the best. All of our social media moderators have at least three years of experience working in-house within a charity comms team. This means they’ve seen it all and will hit the ground running on your account.
We will provide you with a dedicated account manager, who you’ll meet with weekly. You’ll also be assigned a small team of moderators who will become experts in your cause and stay with your account for the duration of our partnership, ensuring consistent, high-quality responses every time.
Our experienced team handles sensitive, challenging or reputational comments calmly and professionally, following your guidelines and escalating where necessary.
Safeguarding is at the heart of everything we do. Our moderators are meticulously trained to recognise and respond to any concerns promptly and appropriately. We follow strict policies to protect participants, report any safeguarding issues immediately, and ensure your community remains a safe, supportive space for everyone.
Who we work with
We’ve helped our charity partners build meaningful, long-lasting relationships with their supporters. By moderating channels with care, we ensure every conversation strengthens connections, enhances campaigns and drives fundraising results.
Our latest insights:
Looking to elevate your charity’s online impact?
