Support Group and Forum Moderation

Expertly moderated online communities that foster connection, trust and wellbeing

We work with charities to moderate their support groups and forums, fostering safe, welcoming spaces and strengthening online connections.

Support groups and forums are often the most personal spaces for your charity,
where individuals share experiences, ask difficult questions, seek reassurance and connect with others. These spaces need careful, consistent moderation to remain safe, supportive and welcoming.

We specialise in moderating online support groups and forums to protect your community while ensuring every member feels heard, respected and supported.

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How we support your community

We provide hands-on, human moderation across
support groups, online forums and community platforms.

Human connection

We’re proud to be 100% human without a trace of AI. Our responses are individually crafted by our experienced team so that every member of your community feels valued and listened to.

Safe & Compassionate Moderation

We create calm, supportive spaces by moderating conversations with empathy, consistency and a clear focus on member wellbeing.

Safeguarding and Risk Management

Our trained moderators identify and action safeguarding concerns with care and empathy. We manage misinformation and uphold community guidelines to protect both members and your charity.

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Any questions?

Hopefully these FAQs help, but please get in touch to discuss further

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Will your moderators feel like part of our team?

Yes, by using Social AF you’ll gain an extension to your team who are ready to hit the ground running. We take time to understand your organisation, values and audience so our moderators genuinely feel embedded within your community.

Yes. We have extensive experience moderating health-related support groups and forums where conversations require nuance, care and safeguarding awareness.

Support groups are closed communities which often involve sensitive, emotional conversations. Our specialist moderators are trained to recognise safeguarding needs and respond with empathy to maintain safe, respectful spaces.

How do you support vulnerable users?

We provide compassionate responses, signposting where appropriate, and timely intervention to ensure users feel supported and protected.

How do you prevent conflicts from escalating?

We actively monitor discussions, uphold clear community guidelines and intervene early to de-escalate tensions before they impact the wider community.

glow

“We’ve already seen a huge impact and difference. The team are amazing – the moderators have really understood our tone of voice and the way we engage with our supporters.”

Pancreatic Cancer UK

“Social AF are incredibly thorough, professional and hard-working. Nothing escapes their teams’ notice – from wonderfully encouraging positive comments to reputational concerns they are quick to notify us about.”

Salvation Army

“I cannot recommend Social AF highly enough. They are fantastic at what they do and to be honest have exceeded my expectations. Such a professional company with an incredible team headed up by Helen.”

Safe Haven for Donkeys