We will provide you with a dedicated account manager, who you’ll meet with weekly. You’ll also be assigned a small team of moderators who will become experts in your cause and stay with your account for the duration of our partnership, ensuring consistent, high-quality responses every time.
Safeguarding is at the heart of everything we do. Our moderators are meticulously trained to recognise and respond to any concerns promptly and appropriately. We follow strict policies to protect participants, report any safeguarding issues immediately, and ensure your community remains a safe, supportive space for everyone.
Our dedicated moderators foster a friendly, positive and safe environment throughout your challenge. They actively engage participants and create and post bespoke content to keep motivation high from start to finish.
Yes. We can handle the full group set-up before your challenge begins, making sure everything is ready for launch. We also work closely with you to maintain your charity’s tone of voice, so every interaction feels authentic and on-brand.
Absolutely. We manage registrations via GivePanel (or similar platforms) to resolve any issues efficiently, and we provide actionable data and insights from over 100 challenges to help inform and strengthen your future strategy.
Yes. We respond to all participant posts and direct messages, aiming to resolve queries in the first response wherever possible, so no question goes unanswered.
Yes, by using Social AF you’ll gain an extension to your team who are ready to hit the ground running. We take time to understand your organisation, values and audience so our moderators genuinely feel embedded within your community.
We can manage Facebook event creation, registration forms, testing and setup on platforms like GivePanel to ensure your challenge is built for success.
Absolutely! We’ve worked on over 200 challenges, so know a thing or two about these. We can support your with your overall strategy, as well as event set-up, ads moderation and supporter journeys.
Typically, we assign a small, consistent team of dedicated moderators so participants see familiar names and experience continuity throughout the challenge.
Yes, in fact you won’t notice a difference at all! Our experienced fundraisers will become experts in your cause and will take time to fully understand your brand, values and tone.
We aim to respond to participant queries and posts as quickly as possible, from 9am to 9pm.
We moderate challenges of all shapes and sizes, and have seen group sizes of up to 15,000 people with over £1 million raised.
Typically if your group size is over 1,000 and you’re aiming to raise more than £60,000 from your challenge, it’s worth having a chat. As well as supporting your capacity, we will get the most out of your challenge participants by maximising registrations and increasing fundraiser value, enabling your challenge to fulfil its potential.
We provide reporting and insights on supporter sentiment, common queries and emerging issues to help you improve journeys and engagement.
Absolutely. We’re well equipped to support your peak periods such as challenge launches, appeals and campaigns.
Yes. Our team are experienced charity professionals and have received specialist training to handle emotional, complex and sensitive supporter interactions with empathy and professionalism.
We’ll assign a small team to your account who will become experts in your cause. All interactions follow your tone of voice, values and processes, ensuring supporters receive consistent, high-quality care across every channel.
We support phone calls, SMS/WhatsApp messages and email responses, covering everything from fundraising queries to follow-ups and reassurance.
We actively monitor discussions, uphold clear community guidelines and intervene early to de-escalate tensions before they impact the wider community.
Support groups are closed communities which often involve sensitive, emotional conversations. Our specialist moderators are trained to recognise safeguarding needs and respond with empathy to maintain safe, respectful spaces.
We provide compassionate responses, signposting where appropriate, and timely intervention to ensure users feel supported and protected.
Yes. We have extensive experience moderating health-related support groups and forums where conversations require nuance, care and safeguarding awareness.