We’ve all seen it happen: one post sparks a flurry of negativity, confusion, or anger. Suddenly, the comments section is on fire, your team’s WhatsApp is buzzing, and you’re wondering how something with good intentions went so wrong. The truth is, no matter how carefully you craft your message, every charity with a public voice […]
In this blog our Head of Socials, Ashley Elliott, will share her thoughts on creating safer online spaces. A topic which is particularly timely given Meta’s recent announcements. In case you’re not aware, the first change Meta announced related to advertisements. You can read more about this from Torchbox here.The second was their desire to […]
As we approach what can be a difficult time of year for many, the need to signpost on social media is something you must prepare for. Throughout the year, it’s common for Social AF’s team of social media moderators to encounter members of the public who are in distress and unsure where to seek help. […]
It’s common for our social media moderators to encounter members of the public who are in distress and unsure where to seek help. Appropriate signposting is a crucial aspect of what we do. Moderators must use their skills to ensure people feel safe, feel heard, and are directed to the most appropriate places to help […]