We have recently released our latest report, The State of Social: Wellbeing Insights from Social Media Professionals. Our report focuses on the experience of 102 charity professionals and shares the good, the bad and the ugly, of social media moderation. Why it was important research for us The team at Social AF have all worked […]
In this blog our Head of Socials, Ashley Elliott, will share her thoughts on creating safer online spaces. A topic which is particularly timely given Meta’s recent announcements. In case you’re not aware, the first change Meta announced related to advertisements. You can read more about this from Torchbox here.The second was their desire to […]
As we approach what can be a difficult time of year for many, the need to signpost on social media is something you must prepare for. Throughout the year, it’s common for Social AF’s team of social media moderators to encounter members of the public who are in distress and unsure where to seek help. […]
It’s common for our social media moderators to encounter members of the public who are in distress and unsure where to seek help. Appropriate signposting is a crucial aspect of what we do. Moderators must use their skills to ensure people feel safe, feel heard, and are directed to the most appropriate places to help […]
Social media moderation is the art of effectively managing online communications between the public and your organisation. You might also hear people call it community management, virtual event management, content moderation, social media engagement or reputation management. When done well, it brings people closer to your cause, improves the performance of your campaign or event, […]