At Social AF, we have Team Leaders to ensure our moderation teams are always supported, our Facebook Challenge groups run smoothly, and our high standards are consistently met.
They don’t just lead — they provide guidance, expertise, and a steady hand in navigating challenges, making sure that both moderators and online communities feel safe, engaged, and empowered.
Our Head of Virtual Challenges, shares her thoughts are team leaders in her latest blog:
“We think our Team Leaders are amazing. They are the backbone of our social media moderation teams, providing unwavering support, expertise, and leadership.
Here’s why their role is so crucial and the incredible benefits they bring to Social AF and the Charity Partners we work with.
Our Team Leaders are an absolute fountain of knowledge when it comes to Fundraising Challenges. Having encountered almost every imaginable scenario in Facebook Challenge groups, they’re adept at navigating even the most unexpected situations. Their day-to-day responsibilities include:
Their constant availability and expertise make them a virtual hand to hold for our team, especially for any moderators who are new to the Social AF team. This mentorship is invaluable, particularly in a remote work environment.
One of the most important responsibilities of Team Leaders is safeguarding within the Facebook groups we moderate. They ensure that the safety and well-being of group members remains top priority. Whether handling sensitive issues with care or addressing potential risks, their vigilance keeps online communities safe, and welcoming spaces. Their experience across multiple groups allows them to:
This proactive approach ensures that all group members can participate in a secure and supportive Facebook Challenge.
Team Leaders really play a pivotal role in maintaining the quality of our moderation efforts. By conducting regular quality checks throughout the day, they identify and address any minor errors, ensuring that the highest standards are upheld.
This meticulous approach not only enhances the group experience but also reflects positively on the Charity Partners we work with. Their dedication to excellence ensures that every response aligns with Social AF’s commitment to professionalism and empathy at all times.
Becoming a Team Leader is a rewarding opportunity for career growth within Social AF. Every Team Leader starts as a moderator, gaining hands-on experience with various Charity Partners, causes, and audiences. They’ve honed their skills by working in complex group settings, making them uniquely qualified to guide others. The role also comes with additional training provided by Social AF, making it an excellent learning opportunity for those eager to develop new skills and take on more responsibilities.
The support and leadership provided by Team Leaders does not go unnoticed. We frequently receive feedback about their contributions, highlighting how much of a difference they make to both moderators and group members. Their ability to inspire confidence and provide solutions in challenging situations makes them indispensable to our team.
The Team Leaders at Social AF are true superheroes, and we are so grateful for their impact. They ensure moderators feel supported, communities remain safe, and quality standards are consistently being met. Their experience, dedication, and leadership not only enhance our offering to our Charity Partners, but also contribute massively to the success of the fundraising we facilitate within Facebook Challenge groups.
