Social Media Moderation.

Social AF’s Social Media Moderation service can be utilised for community management, paid-ad campaigns, organic page content, Facebook Challenge marketing and emergency cover.

Our team of experienced comms professionals will protect your brand reputation, enhance your ROI and increase positive engagement by building authentic relationships with the public.
social media moderatiobn

As part of our service, we will:

Monitor and respond to all activity between 9am - 9pm Monday - Sunday
Provide a dedicated account manager who will act as your go-to point of contact throughout
Assign a limited number of moderators who will become an extension of your team. They will ensure brand consistency and reflect your charity’s tone of voice
Respond to all interactions promptly
Work on the Social Media Management platform of your choice, and adhere to any additional processes you have in place (i.e tagging etc)
Ensure we are focusing our efforts to best support your overarching objectives including lead generation, income targets and signposting to services

We've already seen a huge impact and difference. Ashley and her team are amazing - the moderators have really understood our tone of voice and the way we engage with our supporters. Our weekly catch-ups are great - highlighting posts/questions that have come up throughout the week, anything we might need to keep an eye on, and letting us know any further insights that can help our channels. Our monthly report has been extremely helpful when reporting back to wider teams, and we really appreciate the insights on our paid ads.”

Lauren Ash - Pancreatic Cancer UK

"We teamed up with Alderson Fundraising on our Walk 50 miles with your dog in November challenge and contracted them for moderation of our ads and Facebook group. With their support we absolutely smashed our acquisition goals! The team were spot on with our tone of voice and messaging The team were spot on with our tone of voice and messaging, quick to resolve any issues and even though we had some challenges internally, Alderson Fundraising were patient and helped us work out a solution. They are a pleasure to work with and feel like an extension to our team."


Rosie Peploe, Mass Participation Product Manager Community and Events Fundraiser - Samaritans

"We teamed up with Alderson Fundraising on our Walk 50 miles with your dog in November challenge and contracted them for moderation of our ads and Facebook group. With their support we absolutely smashed our acquisition goals! The team were spot on with our tone of voice and messaging The team were spot on with our tone of voice and messaging, quick to resolve any issues and even though we had some challenges internally, Alderson Fundraising were patient and helped us work out a solution. They are a pleasure to work with and feel like an extension to our team."


Rosie Peploe, Mass Participation Product Manager Community and Events Fundraiser - Samaritans

"We teamed up with Alderson Fundraising on our Walk 50 miles with your dog in November challenge and contracted them for moderation of our ads and Facebook group. With their support we absolutely smashed our acquisition goals! The team were spot on with our tone of voice and messaging The team were spot on with our tone of voice and messaging, quick to resolve any issues and even though we had some challenges internally, Alderson Fundraising were patient and helped us work out a solution. They are a pleasure to work with and feel like an extension to our team."


Rosie Peploe, Mass Participation Product Manager Community and Events Fundraiser - Samaritans

Facebook Group Moderation:

Our Facebook Group Moderation service can be adapted to suit your needs on a full-time, out-of-hours or ad-hoc basis and is most often used for Facebook Challenges.​

Whichever option you choose, our goal is to help participants fall in love with your organisation, boosting your income in the process.
Learn more

On-page
Messaging for
Facebook Fundraisers:

We know how valuable a prompt thank you can be to supporters.

We create and deliver an effective messaging strategy to improve supporter experience and uplift average fundraiser value.
Learn more

Looking to elevate your charity's online impact?

Connect with the experts in social media moderation. Be Social AF – reach out today.
GET IN TOUCH

Services.

Facebook Group Moderation Social Media Moderation
Events set-up and supporter journeys

About us.

About the Team Who we Work With Careers Insights & Events Privacy Policy Modern Slavery

Contact.

Office: +44 (0)7557106333
Company Registration Number 13468847
Registered Address: Alma Place, North Shields, NE29

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