Category: Uncategorized

Comment Moderation Policies Every Charity Should Have in Place for 2026 and Beyond

Sarah Cox November 11, 2025 No Comments

By James Marcus, Social Media Moderation Manager. As the digital fundraising landscape grows, so does the complexity of managing online communities. Supporters expect quick responses, safe spaces, transparency, and empathy…

A Social Media Moderation Guide for Charities this Winter

Sarah Cox October 16, 2025 No Comments

This blog comes from our Social Media Moderation Manager, James Marcus, who shares his insights and expertise of social media moderation for charities, navigating online communities and tackling harmful content…

Tackling Social Media Toxicity: A Guide for Charities in 2025

Sarah Cox September 11, 2025 No Comments

For charities, toxicity on social media can silence supporters, spread harmful misinformation, and undo weeks, or even months, of hard work in just minutes. At Social AF, we understand the…

Social Media Team Needs More Support Blog Cover Page

Why Your Social Media Team Needs More Support Than You Think

Sarah Cox August 6, 2025 No Comments

We talk a lot about the risks charities face on social media – trolls, misinformation, backlash, safeguarding concerns. But what about the people dealing with all of that, quietly, behind…

Leadership Matters: Prioritising Wellbeing in Your Social Media Team

Sarah Cox July 23, 2025 No Comments

Earlier this year, we released our wellbeing report, Wellbeing Insights from Social Media Professionals, to shed light on the real impact of social media moderation on those doing the work…

Four years of Social AF

Sarah Cox June 24, 2025 No Comments

By Ben Elliott. “A lot can happen in four years. It’s only when you stop to look back that you realise quite how much… Back in 2021, we were still…

AI and Machine Learning in the Charity Sector: Practical Insights from CIOF 2025

Sarah Cox June 16, 2025 No Comments

At the 2025 CIOF Convention, the Social AF team attended a session called “AI and Machine Learning in the Charity Sector – What You Need to Know,” presented by Alex…

The Hidden Cost of Social Media Moderation – with the Salvation Army

Sarah Cox April 28, 2025 No Comments

When we think about social media for charities, we often picture heartwarming stories, engaged supporters, and positive impact. But behind the scenes, it can be a completely different reality. This…

Moderation Matters: Practical steps for managing social media workload

Sarah Cox April 8, 2025 No Comments

Social AF recently released our report “The State of Social: Wellbeing Insights from Social Media Professionals” and would like to follow-up with a series of blogs, aimed at addressing some…

Tackling Misinformation Online: Social AF and Shelter

Sarah Cox April 8, 2025 No Comments

Our most recent webinar, ‘Tackling Misinformation Online: Social AF and Shelter,’ saw our Head of Socials, Ashley Elliott, and Shelter’s Social Media Community Manager, Vanessa Vaughan, cover everything from what…